Legal document

Terms and Conditions

Last updated: May 6, 2026

1. Acceptance of the Terms

These Terms and Conditions (the "Terms") govern access to and use of the website https://newcrux.io and its subdomains (the "Site"), as well as the content, information, products, and services made available through it by newcrux ("newcrux", "the Company", or "we").

Accessing the Site implies the full, express, and unconditional acceptance of all the Terms in force at the time of access. If you do not agree with any of the provisions herein, you must refrain from using the Site.

The Company may modify these Terms at any time by publishing the updated version on the Site. Use of the Site after a modification has been published constitutes acceptance of the modified Terms to the extent applicable.

2. Identification of the owner

Site owner: Newcrux.io

Trade name: Newcrux.io

Legal address: Phoenix, Arizona, USA

Contact email: hola@newcrux.io

Email for legal matters: legal@newcrux.io

3. Definitions

For the purposes of these Terms, the following definitions apply:

Site: the set of web pages hosted on newcrux.io and its subdomains, including text, images, graphics, software, logos, trademarks, databases, and other content.
User: any natural or legal person who accesses, browses, or uses the Site, regardless of purpose.
Customer: a legal entity that has entered into a commercial agreement with newcrux for the provision of any of its products or services.
Services: the products, platforms, and professional services offered by newcrux, including without limitation the conversational commerce platform Nebula Commerce, consulting, implementation, automation, training, and applied AI services.
Content: any information, data, text, image, audio, video, graphic, software, or material of any nature published on the Site.
AI: artificial intelligence, including natural language models, conversational agents, and automated processing systems.

4. Purpose of the Site

The Site is the institutional and commercial presence of newcrux on the internet, and its purpose is to:

Provide information about the Company, its team, its products, and its services.
Allow interested Users to contact newcrux through the form provided or other channels indicated on the Site.
Distribute informational, educational, or promotional content related to artificial intelligence, conversational commerce, retail, and related technologies.
Facilitate evaluation, demonstration, and possible contracting of the Services.

The Site itself does not constitute a delivery channel for the Services nor a binding offer to contract. Any commercial relationship with newcrux is formalized through specific contracts entered into between newcrux and the Customer, which prevail over these Terms with respect to the actual delivery of the Services.

5. Eligibility and capacity

The Site and the Services are intended for individuals over 18 years of age with full legal capacity to enter into contracts, and for legal entities duly incorporated and represented. By using the Site, the User declares and warrants:

Being at least 18 years old.
Having sufficient legal capacity to accept these Terms and assume the obligations arising from them.
When acting on behalf of a legal entity, having sufficient authority to bind that entity.
That the information provided through the Site is true, accurate, current, and complete.

6. Contact form and communications

The Site provides a contact form that allows the User to send inquiries, requests for information, or demo requests. By completing and submitting the form, the User:

Consents to newcrux using the data provided to respond to the inquiry and maintain related communications, in accordance with the Privacy Policy.
Agrees to receive responses and communications at the email address provided.
Acknowledges that submitting the form does not create any contracting obligation for newcrux, which reserves the right to accept or decline any request.

Sending mass commercial communications ("newsletters", promotional campaigns) requires prior, specific, and informed consent from the User, revocable at any time through the mechanisms indicated in each communication.

7. Permitted use of the Site

The User undertakes to use the Site in good faith, in accordance with these Terms, applicable law, and public policy. In particular, the User agrees to:

Use the Site only for lawful purposes.
Not interfere or attempt to interfere with the normal operation of the Site or the security of its systems.
Not access or attempt to access restricted areas, databases, or other resources for which authorization has not been granted.
Not use the Site for fraudulent, deceptive purposes, or in any way that may harm newcrux, other Users, or third parties.

8. Prohibited conduct

The User is expressly prohibited from:

Copying, reproducing, modifying, distributing, transmitting, licensing, selling, reselling, or commercially exploiting any content of the Site without the prior written authorization of newcrux.
Using robots, spiders, scrapers, or other automated means to access the Site, extract content, or collect information, except in the case of legitimate search engines and respecting the instructions of the robots.txt file.
Introducing viruses, trojans, worms, logic bombs, or other technologically harmful materials.
Attempting to gain unauthorized access to the Site, the server hosting it, or any server, computer, or database related to the Site.
Carrying out denial-of-service or similar attacks.
Impersonating any person or entity, falsifying or manipulating identifiers to conceal the origin of communications or content.
Using the Site to transmit unsolicited communications or unauthorized advertising.
Posting or transmitting unlawful, defamatory, obscene, threatening, or discriminatory content, or content that infringes third-party rights.
Using the Site to train third-party artificial intelligence models without the express written authorization of newcrux.

Failure to comply with any of the prohibited conduct may result in suspension or blocking of the User's access, without prejudice to any applicable legal action.

9. Products and Services offered

9.1. Nebula Commerce

newcrux offers Nebula Commerce, a conversational commerce platform with artificial intelligence for retail. Features, functionalities, service levels, prices, implementation timelines, available integrations, and other commercial conditions are communicated to the Customer during the sales process and formalized in a specific agreement (Master Service Agreement or MSA, Service Order, or other equivalent instrument), which will also include, where applicable, a Data Processing Agreement (DPA).

9.2. Professional services

Newcrux additionally provides consulting, implementation, integration, automation with intelligent agents, and training in applied artificial intelligence, among others. Scope, deliverables, timelines, and consideration for these services are defined in each contract or work order entered into with the Customer.

9.3. Informational content and demonstrations

Information on the Services included on the Site (descriptions, videos, demos, cases, estimated metrics) is informational and indicative. It does not constitute a binding offer and does not replace specific information, commercial proposals, or contracts formalized with each Customer.

Results, metrics, or benefits mentioned on the Site (for example, reduction in cart abandonment, improvement in conversion rates, or other indicators) are illustrative, based on prior experiences, and do not constitute a guarantee of performance for a specific case, which will depend on multiple factors specific to each Customer.

10. Demos, proofs of concept, and beta versions

newcrux may offer demonstrations, proofs of concept ("POC"), pilots, or evaluation versions of its Services. These will be subject to:

The specific conditions communicated in each case.
Limited scope in time, functionality, or volume.
Possible interruptions or modifications without prior notice.
Provision "AS IS" and "AS AVAILABLE", without explicit or implicit warranties as to performance, accuracy, or results.

Trials do not create any obligation to enter into a subsequent agreement for either party.

11. Intellectual property

All content on the Site, including without limitation text, images, graphics, logos, icons, videos, audio, software, databases, source code, interfaces, designs, trademarks, trade names, and any other element, is the exclusive property of newcrux or its respective licensors, and is protected by Argentine and international regulations on intellectual property, copyright, trademarks, and unfair competition, in particular Law No. 11,723 on Intellectual Property, Law No. 22,362 on Trademarks, and the Civil and Commercial Code of the Nation.

The name "newcrux", the logo, "Nebula Commerce", and other distinctive signs of the Company are trademarks of newcrux (registered or pending registration, as applicable). Their use without prior written authorization is prohibited.

The User is authorized to access, view, and download content from the Site solely for personal, private, and non-commercial use. Any other use requires express authorization. In no case does access to the Site grant the User any right of ownership, license, or transfer over the content.

The User undertakes to respect the intellectual and industrial property rights of newcrux and of third parties whose content may be incorporated into the Site.

12. Links to third-party sites

The Site may contain links to third-party websites, resources, or services (including, by way of example, LinkedIn, Instagram, Company providers, and commercial partners such as Latil.io or Emprelatam). These links are provided solely for the User's convenience.

newcrux does not control or endorse the content, products, services, or privacy practices of linked sites, and is not responsible for them. Access to such sites is at the User's sole responsibility and is governed by the terms and conditions and privacy policies of each one.

13. Site availability and modifications

newcrux endeavors to keep the Site continuously available, but does not guarantee that the Site will be free of errors, interruptions, or delays. In particular, newcrux may:

Suspend or interrupt, in whole or in part, access to the Site for reasons of maintenance, security, updates, or other operational causes.
Modify, add, or remove functionalities, content, or sections of the Site at any time.
Discontinue the Site, in whole or in part, when it deems appropriate, without giving rise to any right to compensation in favor of the User.

14. Artificial intelligence: transparency and limitations

newcrux Services rely heavily on artificial intelligence technologies, including language models and conversational agents. The User acknowledges and accepts that:

When interacting with an AI-based assistant or agent, the User will be clearly informed in advance of that condition.
AI systems may generate inaccurate, incomplete, outdated, or sub-optimal responses for some use cases.
Information provided by AI systems on the Site is illustrative and does not replace specific professional advice (legal, accounting, medical, or other) when needed.
The User must exercise their own critical judgment when using AI-generated information and is responsible for the use made of it.
newcrux works under an ethical approach to AI, aimed at augmenting human capabilities rather than replacing them. However, this is not a guarantee of specific outcomes.

15. Limitation of liability

To the maximum extent permitted by applicable law, and without prejudice to the non-waivable rights of the User as a consumer:

newcrux does not warrant that the Site is free of errors, viruses, or other harmful elements.
newcrux shall not be liable for indirect damages, lost profits, loss of opportunity, loss of data, or damages of any nature arising from the use of or inability to use the Site.
newcrux shall not be liable for the User's use of the information contained on the Site, including commercial, technical, or any other type of decisions based on such information.
newcrux shall not be liable for failures of services provided by third parties (hosting, connectivity, third-party APIs, AI models from external providers, payment gateways, or others).
Limitations of liability related to the actual delivery of Services contracted by Customers are governed by the respective commercial agreements.

Nothing in these Terms excludes or limits newcrux's liability for willful misconduct, gross negligence, or any other case in which the law does not permit such exclusion or limitation.

16. Indemnification

The User shall indemnify and hold harmless newcrux, its partners, directors, employees, agents, and representatives, from any claim, demand, action, loss, damage, cost, or expense (including reasonable legal fees) that may arise from:

The User's use of the Site in breach of these Terms or applicable law.
The violation of third-party rights by the User.
False, inaccurate, or misleading information provided by the User to newcrux.

17. Consumer protection and right of withdrawal

newcrux Services are primarily aimed at legal entities that contract them for productive integration or for delivery to third parties. In such cases, pursuant to Article 2 of Decree 1798/1994 and SSDCYLC Provision 954/2025, the right of withdrawal and the consumer-regime "withdrawal button" do not apply, since the goods and services are integrated into the Customer's production, marketing, or delivery processes.

Notwithstanding the foregoing, newcrux respects and recognizes the consumer rights that may apply to natural persons who qualify as final consumers under Law No. 24,240 on Consumer Defense, the Civil and Commercial Code of the Nation, and applicable regulations, including provisions of the Ministry of Economy on e-commerce.

Where a User effectively qualifies as a final consumer under the cited regulations, the rights established therein will be expressly recognized, including, where applicable, the right of revocation within ten calendar days provided in Article 34 of Law 24,240 and related provisions.

18. Personal data protection

The processing of personal data collected by newcrux through the Site is governed by the Privacy Policy, which forms an integral part of these Terms and is deemed accepted together with them.

Where applicable, newcrux complies with Law No. 25,326 on Personal Data Protection, its implementing rules, the provisions of the Agency for Access to Public Information (AAIP), and, where applicable, Regulation (EU) 2016/679 (GDPR), Brazil's General Data Protection Law (LGPD), and equivalent regulations in the Latin American countries where it operates.

19. Termination of access

newcrux may suspend or terminate the User's access to the Site at any time, without prior notice, in case of breach of these Terms, misuse of the Site, or where there are reasonable security or legal grounds.

20. Severability

If any provision of these Terms is declared invalid, illegal, or unenforceable by a competent authority, that declaration shall not affect the validity or enforceability of the remaining provisions, which shall remain in force to the maximum extent permitted by law.

21. Assignment

The User may not assign, transfer, or subcontract the rights or obligations arising from these Terms without the prior written consent of newcrux. newcrux may assign its rights and obligations to any controlled, controlling, or related company, or to a third party in the framework of a corporate reorganization, merger, or asset transfer, without requiring the User's consent.

22. Notices

Any notice to the User may be given by email to the address provided, by publication on the Site, or by any other reasonable means. Any notice to newcrux must be sent by email to legal@newcrux.io or to the legal address indicated in Section 2.

23. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Argentine Republic, excluding its conflict-of-laws rules.

Any controversy arising from the interpretation, performance, or execution of these Terms shall be submitted to the jurisdiction of the competent ordinary courts seated in Phoenix, Arizona, with the parties waiving any other forum or jurisdiction that may correspond to them.

Notwithstanding the foregoing, where the User qualifies as a final consumer, the jurisdiction rules provided by Law 24,240 on Consumer Defense and related regulations shall apply, with those most favorable to the consumer prevailing.

24. Contact

For inquiries related to these Terms, the User may contact:

General email: hola@newcrux.io
Legal email: legal@newcrux.io
Privacy email: privacidad@newcrux.io
Postal address: Phoenix, Arizona, USA